Troubleshooting - Revision history

Malant: /* In-Game Issues */

2020-10-15T00:47:14Z

In-Game Issues

← Older revision		Revision as of 00:47, 15 October 2020
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	* '''Cause''': Library is out of date		* '''Cause''': Library is out of date
	* '''Solution''': In your Shadowbane folder, delete the dbhhelp.dll File. Copy the dbhelp.dll file from your C:\Windows\System32 directory and place into your Shadowbane folder.		* '''Solution''': In your Shadowbane folder, delete the dbhhelp.dll File. Copy the dbhelp.dll file from your C:\Windows\System32 directory and place into your Shadowbane folder.
			<br>
			* '''Problem''': Slow loading times or crashing during teleports.
			* '''Cause''': Texture Compression
			* '''Solution''': In you preferences, under video, Uncheck "Texture Compression"
	<br>		<br>
	* '''Problem''': Character has a [[multibox]]ing debuff when not multiboxing		* '''Problem''': Character has a [[multibox]]ing debuff when not multiboxing

Malant: /* In-Game Issues */

2020-10-05T17:43:54Z

In-Game Issues

← Older revision		Revision as of 17:43, 5 October 2020
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	* '''Solution''': Close the client. Right-click <code>SB.exe</code> inside the Shadowbane directory, and click Properties. Uncheck "Disable display scaling on high DPI settings". Re-launch the game via the launcher.		* '''Solution''': Close the client. Right-click <code>SB.exe</code> inside the Shadowbane directory, and click Properties. Uncheck "Disable display scaling on high DPI settings". Re-launch the game via the launcher.
	<br>		<br>
	* '''Problem''': Error thrown at launch "Entry Point Not Found" "The procedure entry point MiniDumpWriteDup could not be located in the dynamic link library. C:\WINDOWS\system32\nvspcap.dll"		* '''Problem''': Error thrown at launch "Entry Point Not Found" "The procedure entry point MiniDumpWriteDup could not be located in the dynamic link library. C:\WINDOWS\system32\nvspcap.dll" - Or another file path.
	* '''Cause''': Library is out of date		* '''Cause''': Library is out of date
	* '''Solution''': In your Shadowbane folder, delete the dbhhelp.dll File. Copy the dbhelp.dll file from your C:\Windows\System32 directory and place into your Shadowbane folder.		* '''Solution''': In your Shadowbane folder, delete the dbhhelp.dll File. Copy the dbhelp.dll file from your C:\Windows\System32 directory and place into your Shadowbane folder.

Malant: /* Launcher & Verification */

2020-10-02T19:32:47Z

Launcher & Verification

← Older revision		Revision as of 19:32, 2 October 2020
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	* '''Problem''': "Error reading .../catalog.xml OR Error Getching Patch Iinformation" error		* '''Problem''': "Error reading .../catalog.xml OR Error Getching Patch Iinformation" error
	* '''Cause''': Operating system or anti-virus is preventing the launcher from running correctly.		* '''Cause''': Operating system or anti-virus is preventing the launcher from running correctly.
	* '''Solution''': Add an exception to your anti-virus for the Shadowbane folder, or run as administrator.		* '''Solution''': Add an exception to your anti-virus for the Shadowbane folder, or run as administrator. Also, try moving the game folder to a non-system protected folder such as your desktop.

	=== Launcher Config Site ===		=== Launcher Config Site ===

Malant: /* Launcher & Verification */

2020-04-03T10:17:05Z

Launcher & Verification

← Older revision		Revision as of 10:17, 3 April 2020
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	* '''Cause''': The patch server is down or rebooting.		* '''Cause''': The patch server is down or rebooting.
	* '''Solution''': Please wait and try again in a few minutes.		* '''Solution''': Please wait and try again in a few minutes.
			<br>
			* '''Problem''': "Error reading .../catalog.xml OR Error Getching Patch Iinformation" error
			* '''Cause''': Operating system or anti-virus is preventing the launcher from running correctly.
			* '''Solution''': Add an exception to your anti-virus for the Shadowbane folder, or run as administrator.

	=== Launcher Config Site ===		=== Launcher Config Site ===
	* '''Problem''': "''Hash mismatch''" error		* '''Problem''': "''Hash mismatch''" error

Malant: /* In-Game Issues */

2020-01-04T22:20:09Z

In-Game Issues

← Older revision		Revision as of 22:20, 4 January 2020
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	* '''Cause''': Corrupted Window Layout		* '''Cause''': Corrupted Window Layout
	* '''Solution''': Load a fresh character layout.		* '''Solution''': Load a fresh character layout.
			<br>
			* '''Problem''': Players and NPC's are pixelated.
			* '''Cause''': SB Video Setting
			* '''Solution''': Within sbconfig.exe > Camera > Character Level of Detail Threshold - Set to "0".
	{{Navbox		{{Navbox
	\|header=Shadowbane Guides		\|header=Shadowbane Guides

Malant: /* In-Game Issues */

2019-12-09T22:01:16Z

In-Game Issues

← Older revision		Revision as of 22:01, 9 December 2019
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	* '''Cause''': Standing inside a city grid, or participated in combat recently.		* '''Cause''': Standing inside a city grid, or participated in combat recently.
	* '''Solution''': Group formations do not work inside city grids or on anyone who participated in combat in the previous 60 seconds.		* '''Solution''': Group formations do not work inside city grids or on anyone who participated in combat in the previous 60 seconds.
			<br>
			* '''Problem''': Unable to interact with inventory or equipment.
			* '''Cause''': Corrupted Window Layout
			* '''Solution''': Load a fresh character layout.

	{{Navbox		{{Navbox

Malant: /* Unable to Login */

2019-06-26T18:58:55Z

Unable to Login

← Older revision		Revision as of 18:58, 26 June 2019
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	* '''Problem''': "''The Server is Busy''" error		* '''Problem''': "''The Server is Busy''" error
	* '''Cause''': Server is down for maintenance or rebooting		* '''Cause''': Server is down for maintenance or rebooting
	* '''Solution''': The server will be back up shortly. If not, please check the ~~[http://shadowbaneemulator.com/forum forum] or~~ [https://discord.gg/J77V985 discord server] for more information.		* '''Solution''': The server will be back up shortly. If not, please check the [https://discord.gg/J77V985 discord server] for more information.

	=== In-Game Issues ===		=== In-Game Issues ===

Malant: /* Launcher Config Site */

2019-06-26T18:58:34Z

Launcher Config Site

← Older revision		Revision as of 18:58, 26 June 2019
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	* '''Problem''': "''Auth Code Already Registered''" error		* '''Problem''': "''Auth Code Already Registered''" error
	* '''Cause''': You may be connected to a VPN which is assigning you a default, incorrect MAC address for this games purpose.		* '''Cause''': You may be connected to a VPN which is assigning you a default, incorrect MAC address for this games purpose.
	* '''Solution''': Disconnect from your VPN, re-open the launcher and register your correct MAC address on the ~~forums~~. You can open Command Prompt & type ipconfig /all to get a listing of all adapters and list out the correct MAC address.		* '''Solution''': Disconnect from your VPN, re-open the launcher and register your correct MAC address on the login site. You can open Command Prompt & type ipconfig /all to get a listing of all adapters and list out the correct MAC address.
	<br>		<br>
	* '''Problem''': "''Auth Code Already Registered''" error		* '''Problem''': "''Auth Code Already Registered''" error

Malant: /* Launcher & Verification */

2019-03-13T15:09:58Z

Launcher & Verification

← Older revision		Revision as of 15:09, 13 March 2019
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	* '''Cause''': You or someone else has already registered an account		* '''Cause''': You or someone else has already registered an account
	* '''Solution''': This is intentional. Only one account can be registered to a device.		* '''Solution''': This is intentional. Only one account can be registered to a device.
			<br>
			* '''Problem''': "''The launcher application does not start''" error
			* '''Cause''': Conflict with the application and operating system.
			* '''Solution''': Launch the application as administrator.

	== Client Access and Gameplay ==		== Client Access and Gameplay ==

Malant: /* In-Game Issues */

2019-03-08T01:47:51Z

In-Game Issues

← Older revision		Revision as of 01:47, 8 March 2019
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	* '''Cause''': DPI settings		* '''Cause''': DPI settings
	* '''Solution''': Close the client. Right-click <code>SB.exe</code> inside the Shadowbane directory, and click Properties. Uncheck "Disable display scaling on high DPI settings". Re-launch the game via the launcher.		* '''Solution''': Close the client. Right-click <code>SB.exe</code> inside the Shadowbane directory, and click Properties. Uncheck "Disable display scaling on high DPI settings". Re-launch the game via the launcher.
			<br>
			* '''Problem''': Error thrown at launch "Entry Point Not Found" "The procedure entry point MiniDumpWriteDup could not be located in the dynamic link library. C:\WINDOWS\system32\nvspcap.dll"
			* '''Cause''': Library is out of date
			* '''Solution''': In your Shadowbane folder, delete the dbhhelp.dll File. Copy the dbhelp.dll file from your C:\Windows\System32 directory and place into your Shadowbane folder.
	<br>		<br>
	* '''Problem''': Character has a [[multibox]]ing debuff when not multiboxing		* '''Problem''': Character has a [[multibox]]ing debuff when not multiboxing